We have a returns policy subject to the following conditions

1. All goods must be in new, resaleable condition if returned for refund or exchange. Washing is NOT acceptable
2. Our postage component is non-refundable.
3. Buyer pays return postage

Here is the return address

Elizabeth Alderton, Pro-Active Paws Dog Boots, Bleantis, Ballinamult, Co. Waterford, E91 H668 (Via Clonmel,, Co. Tipperary) IRELAND

Here is how to get the cheapest postage

1. Use a flat envelope of the same size it was received in and squash it as flat as possible
2. Use only First class mail international large envelope (no insurance needed)
3. Contents: No value - if they insist it is: "textiles"

Use this postage option, and don't let the post office rip you off with a higher price.

For your records

Obtain and then send us a picture of

The receipt that they should give you for the amount spent


FREE proof of posting (available in some countries)

From the picture we can process the exchange/refund straight away